is comprised of 12 transit systems
Every week, thousands of transit riders utilize these transit systems, going to work, school, medical appointments, shopping centers, museums and thousands of other locations. Many of these trips are across county lines and require passengers to purchase multiple fare types and get transfers. OHIORide has been created to make transit simple and easier.
How it Works...
Once launched in Summer 2019, OHIORide will allow users to download one app and purchase fares on any of these seven transit systems, anytime, anywhere. No need to go to multiple transit centers to purchase tickets/passes or wait in line on the bus. Plus you can leave your cash at home!
Some FAQ's About How OHIORide Will Work...
Where can I use mobile ticketing?
You can use mobile ticketing to ride on and between any of our participating transit agencies – LakeTran, MCPT, METRO RTA, PARTA, SARTA, TARTA, WRTA.
What mobile devices can run the app?
We currently offer the OHIORide app for Apple and Android devices only.
What type of tickets can be purchased using OHIORide app?
Passengers can purchased tickets or passes for any of the participating agencies. Each transit system has identified tickets/passes available to sale online and may vary among participating agencies.
Are there any fees for using the OHIORide app?
No, the mobile ticketing app is free to download. You may incur data usage fees via your mobile service provider for use of the application. OHIORide is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing or using the mobile ticketing application.
What forms of payment can I use?
OHIORide currently accepts VISA, Mastercard, AMEX, Masterpass and Apple Pay.
Are receipts available for my mobile ticketing purchase?
Receipts are available through email for all mobile tickets. You can also email old receipt copies through your Ticket History section in the mobile app.
Does mobile ticketing require Internet access?
Mobile tickets do not need cell phone or WiFi services to be displayed for accessing a transit vehicle. You do need connectivity, however, to purchase a ticket which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the ticket from the ticket wallet.
What happens if my smart-phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?
You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable it is expected that you would use some other payment method for the journey.
How and when should I activate my Mobile Ticket?
You should only activate your ticket when boarding a transportation vehicle (bus). Please have the mobile ticket activated and ready to show to your driver when boarding a vehicle or as requested by your local transit policy. Do not activate prior to the arrival of your bus. Your purchased tickets can be found in your Ticket Wallet on the main screen on the mobile ticketing application.
Do I need to activate my tickets each time I travel?
One use tickets must be activated for each trip taken. If it is a day pass (or 31 day pass), the ticket will stay active during the entire period.
If I am travelling with friends and family, can I activate more than one ticket on my phone?
Yes. For group travel, please purchase the necessary number of round-trip tickets. You may activate multiple tickets one at a time in your mobile app.
What happens if I lose my mobile device or buy a new device?
If you lose or purchase a new device you can transfer any valid, unused tickets to a new device. To transfer your unused tickets and account to a new device, download the mobile ticketing app on your new device and log in. You will be prompted to confirm you wish to transfer your account to this new device. Please note, accounts can only be transferred between devices three times in six months
Do I need to set up an account?
Yes, it will take less than 30 seconds. All you need is an email address and phone number.
Will the application store my credit card details?
You have an option to store your credit card details for future transactions.
What security protections are in place to protect my personal information?
The Mobile Ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, and any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.
Can I get a refund for unused tickets or service disruptions?
OHIORide has a no-refund policy for OHIORide service. Please review the service maps and schedules prior to purchasing your ticket. Ticket refunds may be considered, but not guaranteed, in the event of a necessary service cancellation as determined by OHIORide.
My bus has a mobile ticket reader on it. What do I do?
Please use the pull-down to reveal the barcode and your mobile ticket against the bus scanner. An audible beep will announce that your ticket is valid for use.