Updated: Apr 13

EZConnect will allow transit users across multiple counties one phone number and website to schedule paratransit and microtransit trips.

Thanks to the generous funding by ODOT, EZConnect, has developed a technology and feasibility study that outlines how multiple counties can pool resources to provide call-taking, scheduling and customer service needs for multiple partner transit agencies. By pooling their existing resources, transit agencies can enhance mobility management and serve their customers better.

The Technology and Feasibility Report along with a Needs Assessment and Technology Inventory can be downloaded here:

NEORide Final Report
Download PDF • 6.62MB

Needs Assessment and Tech Inventory (Task 1 and 2)
Download PDF • 402KB

NEORide received a second grant from ODOT to help implement the first three phases of this project which includes:

  • Developing coordinated policies

  • Branding

  • A common phone system hosted at a central location

  • Customer profile database and eligibility management

  • IVR Software and trip taking

  • Integration with current EZfare mobile ticketing platform

An RFP has been released for a Integrated Mobility Platform vendor to provide tools to schedule and managed all non-fixed route trip.

Below is a diagram representing the workflow for the proposed project:

Participating Transit Agencies