EZConnect will allow transit users across multiple counties one phone number and website to schedule paratransit and microtransit trips.
Thanks to the generous funding by ODOT, EZConnect, has developed a technology and feasibility study that outlines how multiple counties can pool resources to provide call-taking, scheduling and customer service needs for multiple partner transit agencies. By pooling their existing resources, transit agencies can enhance mobility management and serve their customers better.
The Technology and Feasibility Report along with a Needs Assessment and Technology Inventory can be downloaded here:
NEORide received a second grant from ODOT to help implement the first three phases of this project which includes:
Developing coordinated policies
A common phone system hosted at a central location
Customer profile database and eligibility management
IVR Software and trip taking
Integration with current EZfare mobile ticketing platform
An RFP has been released for a Integrated Mobility Platform vendor to provide tools to schedule and managed all non-fixed route trip.
Below is a diagram representing the workflow for the proposed project: