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EZConnect

Updated: Jan 13


EZConnect will allow transit users across multiple counties one phone number and website to schedule paratransit and microtransit trips.


Thanks to the generous funding by ODOT, EZConnect, has developed a technology and feasibility study that outlines how multiple counties can pool resources to provide call-taking, scheduling and customer service needs for multiple partner transit agencies. By pooling their existing resources, transit agencies can enhance mobility management and serve their customers better.


The Technology and Feasibility Report along with a Needs Assessment and Technology Inventory can be downloaded here:

NEORide Final Report
.pdf
Download PDF • 6.62MB



Needs Assessment and Tech Inventory (Task 1 and 2)
.pdf
Download PDF • 402KB



NEORide has received state and federal funding from ODOT's OTP2 program, FTA's EMI Grant, DOT's ATMCTD Grant and the 2023 Omnibus Appropriations Bill to help implement this project which includes:


  • Developing coordinated policies

  • Branding

  • A common phone system hosted at a central location

  • Customer profile database and eligibility management

  • IVR Software and trip taking

  • Integration with current EZfare mobile ticketing platform





Via has been selected as our Integrated Mobility Platform vendor to provide tools to schedule and managed all non-fixed route trip. Via is also currently implementing microtransit (and in some cases also paratransit) software for 8 NEORide agencies.


Below is a diagram representing the workflow for the proposed project:




Participating Transit Agencies











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