EZConnect is a centralized, one-call/one-click regional mobility program that makes it easier for riders to access public transportation across multiple agencies. Through a single phone number and online platform, customers can schedule trips, manage reservations, and receive support—regardless of which transit system they use.
By bringing transit agencies together, EZConnect creates a coordinated regional network that improves mobility across county and service boundaries. Participating agencies including the Western Reserve Transit Authority (WRTA), Community Action Agency of Columbiana County (CARTS), Butler County RTA (BCRTA) and Southwest Ohio Public Transit System (SORTA) share resources, technology, and customer service capabilities—allowing them to serve more riders while maximizing efficiency.
EZConnect is designed to make transportation more accessible and convenient for riders by:
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Providing a single point of contact for multiple transit services
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Simplifying trip planning and scheduling
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Expanding access to regional travel options
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Offering consistent, reliable customer support
EZConnect is made possible with funding support from the Federal Highway Administration (FHWA) and the Ohio Department of Transportation (ODOT).
NEORide has received state and federal funding from ODOT's OTP2 program, FTA's EMI Grant, DOT's ATMCTD Grant and the 2023 Omnibus Appropriations Bill to help implement this project which includes:
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Developing coordinated policies
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Branding
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A common phone system hosted at a central location
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Customer profile database and eligibility management
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IVR Software and trip taking
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Integration with current EZfare mobile ticketing platform
Via has been selected as our Integrated Mobility Platform vendor to provide tools to schedule and managed all non-fixed route trip. Via is also currently implementing microtransit (and in some cases also paratransit) software for over 10 NEORide agencies.
To keep up to date this this project and learn more